Building and constant development of long-term partnership with our clients.
Maintenance of business reputation of the Company as a developer and supplier of high-quality, modern, hi-tech, competitive software products for banking automation.
Constant improvement of quality and terms of service.
This is achieved by means of our:
- Additional discounts are allowed to our regular customers;
- The investments in the «junior level» software products are accounted when a client migrates to our «senior level» software products.
- No limitations regarding the document flow volume, number of deals/contracts, or accounts opened;
- System source code is delivered along with a documented database.
IMPLEMENTATION PROCESS MANAGEMENT:
- A pre-project survey is a must;
- A permanent Work Group of the company’s specialists headed by the Project Manager is formed for the project;
- The implementation process is monitored by the project supervisor from among the Company’s top managers.
- Personal supervisors system is in place;
- Individual client sets of support services and outstaffing can be offered
- The Company maintains a single System version. New versions of software products including all new developments are available to all Company’s customers irrespective of their support level.
QUALITY ASSURANCE POLICY:
- Management of all production processes as one single system;
- Individual approach to each Customer;
- Continuous improvement of processes associated with provision of services for our Customers;
- Improvement of our software products, quality upgrading, modernization and development of new versions;
- Improvement of the support provided for the software installed at the clients’ premises;
- Studying and analyzing the consumer and high-tech market. Establishment of new innovative activity lines, development of new products and services based on the analysis findings;
- Improvement of the Company quality management system according to the requirements of the GOST R ISO 9001-2015 standard.